Training/Teaching  ::  Face-to-Face Communications: Creating an Engaged Workplace

In spite of (or perhaps because of) our increased reliance on mediated communications of all types, the interest in and demand for face-to-face communication continues to increase. Employees still want and need to get their messages from those closest to them - usually their line supervisor or manager.

At the same time, organizations have begun to recognize that to be truly successful they need to move toward full "engagement" of their employees. That is, to encourage employees to ask "How can I help?" first, rather than "What's in it for me?"

Using (with permission) a toolkit developed by Roger D'Aprix and used extensively throughout North America, Cross Wise Communications offers a proven research tool to assess the effectiveness of front-line manager/supervisor communication skills. The research provides the foundation for training to increase understanding of the employees' communication needs and what actions can best meet those needs. Initial training is followed by practice, and follow up research to assess progress.