Face-to-Face Communications: Creating an Engaged Workforce

In spite of (or perhaps because of) our increased reliance on mediated communications of all types, the interest in and demand for face-to-face communication continues to increase. Employees still want and need to get messages from those closest to them - usually their line supervisor or manager.

At the same time, organizations have begun to recognize that to be truly successful they need to move toward full "engagement" of their employees. That is, to encourage employees to first ask, "How can I help?", rather than "What's in it for me?"

Using (with permission) a toolkit developed by Roger D'Aprix, Cross Wise Communications utilizes this proven research tool to assess the effectiveness of front-line manager/supervisor communication skills.

The results provide the foundation for training, which will increase understanding of employees' communication needs and what actions can best meet those needs. As well, best practices are shared to provide participants with a menu of practical tips. Initial training is followed by practice, then follow-up research to assess progress.

Cross Wise
Communications Ltd.
#416, 60 - 24 Ave. SW
Calgary, AB
T2S 3C9

Office: (403) 241-5171
Cell: (403) 850-3520

Email:
glenna@cross-wise.ca

Twitter: @gacross