Training/Teaching  ::  Understanding and Communicating in the Multi-Generational Workplace

Effective communication in the workplace is an essential tool, not only for managers and leaders, but for all of us. We accomplish our work, build our working relationships and develop our careers - all through communication!' And, that communication must be built on a foundation of understanding.

Today's workplace is a diverse and complex place. Understanding who is in that workplace and how best to work with or for them, is a key skill. One of the important ways we can understand that diversity and use it to enhance our own communication is through understanding the generations at work.

Cross Wise offers a variety of entertaining and informative workshops (from one hour presentations to full-day interactive workshops) designed to help participants understand:

• Why understanding the wants/needs of each generation is helpful.

• Who makes up each of these generations - i.e. what were the key influences in their lives? What are their core values? What are they like to work with or for? What their popular culture says about them?

• What are the key communication needs of each generation?

• What can each generation do more or less of to be a more effective communicator with other generations?

• What do you need to do for each generation to "get 'em, grow 'em, and keep 'em (otherwise known as recruitment, development and retention).

• How communicators can use this knowledge to become more effective coaches and advisors to their clients, as well as to build more comprehensive and informed communication strategies.

Workshops are designed not only to share information, but also to engage participants in active discussion about their own communication wants and needs, and to build understanding among the groups.